Gogu se uit\u0103 pentru a suta oar\u0103 la ceas, era deja exasperat, trecuser\u0103 dou\u0103 ore f\u0103r\u0103 vreun rezultat palpabil. Avea senza\u021bia c\u0103 b\u0103teau c\u00e2mpii cu gra\u021bie \u0219i de c\u00e2te ori se apropiau de vreun punct de decizie, invariabil intervenea cineva din vreunul dintre departamentele implicate \u0219i d\u0103dea toat\u0103 discu\u021bia peste cap. \u0218efu\u2019 \u00eencercase la \u00eenceput s\u0103 se impun\u0103 dar erau acolo \u0219i \u0219efii celorlalte departamente \u0219i la orice \u00eencercare a lui, s\u0103reau \u0219i ei, s\u0103 nu r\u0103m\u00e2n\u0103 mai prejos. Ini\u021bial scopul principal p\u0103rea s\u0103 fie identificarea vinovatului, musai din departamentul altcuiva. V\u00e2n\u0103toarea de vr\u0103jitoare nu p\u0103ru \u00eens\u0103 s\u0103 se soldeze cu vreun rezultat, fiecare departament ap\u0103r\u00e2ndu-se cu \u00eend\u00e2rjire; salvarea venise \u00een momentul \u00een care cineva men\u021bionase o eroare a clientului. Fusese o cotitur\u0103 esen\u021bial\u0103 \u00een desf\u0103\u0219urarea \u00eent\u00e2lnirii care, din acel moment, se axase pe identificarea tuturor problemelor cauzate de client, de r\u0103spunsurile lui, de lipsa de r\u0103spunsuri sau de \u00eens\u0103\u0219i pura existen\u021b\u0103 a lui. Discu\u021bia degenerase \u00eentr-o jeluire monoton\u0103, \u00een care fiecare \u00ee\u0219i pl\u00e2ngea de mil\u0103 \u0219i concluziona invariabil vina clientului. \u0218efu\u2019 era din ce \u00een ce mai t\u0103cut, \u00eeng\u00e2ndurat, \u00eentunecat…. \u00centr-o ultim\u0103 \u00eencercare de a finaliza cu oarecare rezultat \u00eent\u00e2lnirea, se ridic\u0103 \u0219i se oferi s\u0103 treac\u0103 pe flipchart care ar fi pa\u0219ii urm\u0103tori, cine ce ar trebui s\u0103 fac\u0103 \u0219i p\u00e2n\u0103 c\u00e2nd. \u00cen aceea\u0219i tendin\u021b\u0103 de p\u00e2n\u0103 acum, toate sarcinile au fost puse \u00een c\u00e2rca clientului, iar \u0218efu\u2019 declarase \u00eencheierea \u00eent\u00e2lnirii. Gogu se precipit\u0103 spre u\u0219\u0103, cu inten\u021bia clar\u0103 de a avea un schimb de p\u0103reri cu \u0218efu\u2019, dar acesta nu p\u0103rea s\u0103 mai aib\u0103 chef de discu\u021bii. Arunc\u0103 peste um\u0103r o singur\u0103 remarc\u0103, care \u00eel pozi\u021bion\u0103 pe Gogu \u00een bezna cea mai neagr\u0103:<\/p>\n
– \u0218i-apoi om vedea noi ce ne d\u0103 vaca…<\/p>\n
– Care vac\u0103, ce vrei s\u0103… \u2013 se trezi Gogu vorbind singur. Ce-are vaca de-a face cu discu\u021bia asta aiurea? Uff…<\/p>\n
Se duse s\u0103-l g\u0103seasc\u0103 pe Mi\u0219u \u00een speran\u021ba de\u0219art\u0103 c\u0103 acesta ar putea s\u0103-i explice ce e cu vaca. \u00cen c\u00e2teva minute, tot departamentul lui Gogu era pus la curent cu desf\u0103\u0219urarea super-\u00eent\u00e2lnirii \u0219i a magnificelor sale rezultate. Nimeni \u00eens\u0103 n-avea idee ce caut\u0103 vaca \u00een propozi\u021bie; animalul, a\u0219a domestic cum era, reu\u0219ise s\u0103 declan\u0219eze o nebunie general\u0103: presupunerile, dar \u0219i replicile acide, curgeau:<\/p>\n
– Vaca e muls\u0103, nu? Probabil vrea s\u0103…<\/p>\n
– S\u0103 ce? S\u0103 mulg\u0103 clientul sau poate pe \u0218efu\u2019 cel mare, h\u0103-h\u0103…<\/p>\n
– Poate n-a auzit Gogu bine \u0219i nu era vac\u0103, era vacan\u021b\u0103 sau vacarm, sau poate vacant?!<\/p>\n
– \u00ceh\u00eem, \u0219i-a vrut s\u0103 zic\u0103 s\u0103 \u00ee\u021bi iei tu vacan\u021b\u0103 \u0219i s\u0103 la\u0219i locul vacant, c\u0103 oricum numa\u2019 vacarm faci!<\/p>\n
– Inteligentule. Ai glume \u00een program azi? Poate s-a g\u00e2ndit la laptele praf \u0219i-a vrut s\u0103 zic\u0103 c\u0103 era\u021bi to\u021bi praf…<\/p>\n
– \u0218i care e leg\u0103tura, m\u0103, cu vaca? C\u0103 din c\u00e2te mi-aduc aminte, vaca nu d\u0103 lapte praf!<\/p>\n
– Ba da, m\u0103, dac-o arunci din avion. Ho-ho-ho…<\/p>\n
– Ce s\u0103 spun! E r\u0103suflat\u0103 asta.<\/p>\n
– No sta\u021bi m\u0103, c\u0103 \u00eei simplu dac\u0103 \u0219tii contextu\u2019, interveni Mi\u0219u. \u0218efu\u2019 era sup\u0103rat \u00eenc\u0103 de c\u00e2nd o plecat c\u0103 nu s-a trimis agend\u0103 \u00eenainte de \u00eent\u00e2lnire, nu s-o anun\u021bat nici durata, nimic n-o fost planificat. \u0218ti\u021bi \u0219i voi c\u00e2t de mult \u021bine la chestiile \u0103stea: Failing to plan is planing to fail \u2013 recit\u0103 Mi\u0219u, cam pompos, zicala favorit\u0103 a \u0218efului.<\/p>\n
– Aha, a\u0219a e m\u0103 Mi\u0219ule, c\u0103 de\u0219tept e\u0219ti, mi-aduc aminte c\u00e2nd eram mic la \u021bar\u0103, vaca nu st\u0103tea la muls dac\u0103 nu-i trimiteai \u00eenainte agenda…<\/p>\n
– Bine c\u0103 e\u0219ti tu de\u0219tept. No, g\u00e2ndi\u021bi-v\u0103 \u0219i voi, de c\u00e2te ori nu ne-o zis, agenda e musai de trimis \u00eenainte, s\u0103 \u0219tie tot omu\u2019 de ce se duce \u0219i ce-o s\u0103 discute, c\u00e2t dureaz\u0103 \u0219i cine particip\u0103. \u0218i-ntotdeauna nu trage el o concluzie la fiecare subiect, s\u0103 nu batem noi c\u00e2mpii degeaba ci s\u0103 \u0219tim musai care e rezolu\u021bia la fiecare subiect. No, dac\u0103 aici \u00eei cum zice Gogu, \u00eenseamn\u0103 c\u0103 s-o enervat \u0218efu\u2019 \u0219i pe bun\u0103 dreptate. C\u0103 nimic nu s-o f\u0103cut ca la carte…<\/p>\n
– \u0218i unde-i vaca?! \u00centreb\u0103 Gogu, aproape resemnat. Tu ai dreptate, Mi\u0219ule, a\u0219a se face dac\u0103 vrei s\u0103 ai rezultate concrete \u00een \u0219i dup\u0103 o \u00eent\u00e2lnire, da\u2019 dilema noastr\u0103 era legat\u0103 de rumeg\u0103toare.<\/p>\n
Mai comentaser\u0103 unii, mai emiser\u0103 p\u0103reri, dar era clar c\u0103 nu se ajungea la o explica\u021bie rezonabil\u0103. \u0218efu\u2019 nu mai reveni \u00een departament, a\u0219a c\u0103 misterul nu se l\u0103muri p\u00e2n\u0103 la sf\u00e2r\u0219itul programului. Gogu \u00ee\u0219i termin\u0103 treaba \u0219i plec\u0103 acas\u0103 f\u0103r\u0103 s\u0103 se mai g\u00e2ndeasc\u0103 la misterul vacii.<\/p>\n
– Tata, ce ne d\u0103 nou\u0103 vaca?<\/p>\n
Gogu \u00een\u021bepeni. Era a doua oar\u0103 \u00een ziua respectiv\u0103 c\u00e2nd rumeg\u0103toarea insolent\u0103 ap\u0103rea \u00een discu\u021bii tam-nesam, f\u0103r\u0103 ca el s\u0103 aib\u0103 cea mai vag\u0103 idee despre ce e vorba. Se uit\u0103 \u00eencruntat la fi-su care st\u0103tea senin \u00een fa\u021ba lui: nu, n-avea cum s\u0103 \u0219tie de discu\u021bia de la servici. Totu\u0219i, se vedea clar c\u0103 savureaz\u0103 momentul, probabil c\u0103 se vedea c\u0103 l-a pus pe taic\u0103-s\u0103u \u00een \u00eencurc\u0103tur\u0103. \u00cencepe s\u0103-mi semene din ce \u00een ce mai mult, g\u00e2ndi Gogu cu satisfac\u021bie, dar nu l\u0103s\u0103 s\u0103 se vad\u0103 nimic, ba dimpotriv\u0103, se r\u0103sti la cel mic:<\/p>\n
– Ce-\u021bi veni \u0219i \u021bie cu vaca asta?! E o \u00eentrebare de gr\u0103dini\u021b\u0103, ori dac\u0103 \u00eemi amintesc eu bine \u2013 dar corecteaz\u0103-m\u0103 dac\u0103 gre\u0219esc \u2013 ultima oar\u0103 cand am verificat, parc\u0103 erai la \u0219coal\u0103. M\u0103 \u00een\u0219el?<\/p>\n
– M\u0103i tata, m\u0103i, \u021bi-am pus o \u00eentrebare simpl\u0103. Dac\u0103 nu \u0219tii r\u0103spunsul, m\u0103rturise\u0219te c\u0103 nu \u0219tii, asta e, p\u00e2n\u0103 la urm\u0103 nu po\u021bi s\u0103 le \u0219tii pe toate, nu-i a\u0219a?<\/p>\n
Clar c\u0103 seam\u0103n\u0103 cu mine, \u00ee\u0219i spuse Gogu, de data asta \u00eentreb\u00e2ndu-se dac\u0103 e un lucru bun. Era clar c\u0103 trebuia s\u0103 dea un r\u0103spuns. S\u0103 fi avut totu\u0219i vreo leg\u0103tur\u0103 cu vaca \u0219efului? Ntz… Enervat, \u00eencerc\u0103 r\u0103spunsul clasic:<\/p>\n
– Lapte, carne… \u0103\u0103\u0103…br\u00e2nz\u0103 \u0219i unt, c\u0103p\u0103t\u0103 el curaj. Mul\u021bumit?<\/p>\n
– Ha-ha, tata, ntz! Nici m\u0103car nu e\u0219ti pe-aproape. Vaca ne d\u0103 nou\u0103…, lu\u0103 el tonul de copil de gr\u0103dini\u021b\u0103 \u0219i lu\u0103 o pauz\u0103 teatral\u0103, … baleg\u0103! Continu\u0103 apoi satisf\u0103cut de figura total siderat\u0103 a tat\u0103lui: C\u0103 pe-alealalte ni le lu\u0103m noi, ea de bun\u0103 voie nu ne d\u0103 dec\u00e2t c\u00e2… b\u0103legar, se corect\u0103 repede; tat\u0103l lui nu vedea cu ochi buni folosirea unui anumit tip de limbaj.<\/p>\n
Gogu \u00eens\u0103 nici nu-l mai auzea. Asta era, deci, problema lui \u0218efu\u2019, degeaba a\u0219tept\u0103m noi rezultate bune dac\u0103 nu suntem proactivi \u0219i nu lucr\u0103m \u00eempreun\u0103 cu clientul. Al naibii \u0219ef, a naibii rumeg\u0103toare…<\/p>","protected":false},"excerpt":{"rendered":"
Gogu se uit\u0103 pentru a suta oar\u0103 la ceas, era deja exasperat, trecuser\u0103 dou\u0103 ore f\u0103r\u0103 vreun rezultat palpabil. Avea senza\u021bia c\u0103 b\u0103teau c\u00e2mpii cu gra\u021bie \u0219i de c\u00e2te ori se apropiau de vreun punct de decizie, invariabil intervenea cineva din vreunul dintre departamentele implicate \u0219i d\u0103dea toat\u0103 discu\u021bia peste cap. \u0218efu\u2019 \u00eencercase la \u00eenceput […]<\/p>","protected":false},"author":1,"featured_media":705,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/posts\/730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/comments?post=730"}],"version-history":[{"count":1,"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/posts\/730\/revisions"}],"predecessor-version":[{"id":731,"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/posts\/730\/revisions\/731"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/media\/705"}],"wp:attachment":[{"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/media?parent=730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/categories?post=730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/colorsinprojects.ro\/en\/wp-json\/wp\/v2\/tags?post=730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}