Three items from the issue log have been assigned to a team member. However, no action has been taken by the agreed-upon due date. After three calls to the team member, the work is finally completed. Which of the following is the BEST preventive action to take NOW?

You have a cost plus fee contract with the customer and an arrangement with your manager whereby you will receive 10 percent of the contract amount as your payment for services. While completing the project, you discover that the actual cost will be lower than expected, thus decreasing your fee. What should you do?

When planning risk responses, the strategy of changing the project management plan to eliminate the risk is known as:

You are tracking your project using earned value management (EVM) and find you are behind schedule but under budget. Your variances show schedule variance (SV) =-50.000usd, cost variance (CV) =100.000usd, and your actual cost are 500.000usd. What are the CPI, PV and SPI?

You have just learned that one of your team members has not been adequately trained to complete project activities as assigned to him. How will you handle this situation?

What is the expected monetary value of the decision displayed in the chart?

What does “resource leveling” mean in project management?

Originally a project had four team members. Now the scope has extended, and there are a total of six people on the project team. How many communication channels does the project have?

You just completed a cost estimate on the project, and you’re assuming there is a 15 percent chance you will exceed this estimate. You are:

Which motivational theory says that what motivates people is the work itself, including such things as responsibility, self-actualization, and professional growth?

You are offered a job as project manager for a fixed cost project. At the same time, you are approached by another client to work on her project on a time and material basis at a higher hourly rate. What should you do?

As a senior leader in the project management field, you receive a voice mail from one of your competitor’s junior project managers asking for help in the project management discipline. What is the most appropriate course of action?

Your project team is working with a vendor to correct some programming errors found during user acceptance testing. The decision is made to work through lunch and order take out. When the food is delivered, the vendor says that the bill has been taken care of. What do you do?

You work for an organization that has no rules with regard to vendor kickbacks or special gifts. A vendor approaches you with a trip to Paris, provided you help him get the contract with your organization. What would be the most prudent thing to do?

You are responsible for developing a cost estimate to bid on a government contract. The scope was set by the government. Your supervisor says the cost estimate is too expensive and should be reduced by one-third to assure your company wins the contract. Your analysis shows that any reduction to the proposed cost estimate will make the project unable to meet the specified scope. What do you do?

You are the project manager for one part of a new program in your organization. You are four months into a three year project when your project team makes significant discoveries on the project. What is the BEST thing to do?

Which of the following would BEST prevent cultural problem on your international project?

You are reviewing the expense report for one of your team members when you notice a payment he made in another country. You think this payment is a bribe. What is your first course of action?

Your best programmer is an independent contractor. Recently, you learned that she is working on a project in the evening of one of your competitors. Your BEST course of action is to:

My third-party supplier does not meet his deadlines. He’s the friend of a senior manager and ignores me as the project manager. How should I deal with this?

Michael wants to help project managers from your organization to understand the project management life cycle. Many of them are confusing the project life cycle with the project management life cycle. Which of the following identifies the difference between these two life cycles?

The CIO and the head of marketing of a drug development services organization privately discuss a change to a key task in the design phase of a project. After the discussion, they tell the project manager to make the appropriate changes. This scenario is an example of:

Who is responsible for determining the appropriate life cycle for a specific project?

All of the following statements about the level of authority of the project manager are true EXCEPT:

A frequent complaint about matrix organization is that communications are:

A project may end for all of the following reasons EXCEPT:

Your management has decided that all orders will be treated as „projects” and that project managers will be used to update orders daily, resolving issues and ensuring that the customer formally accepts the product within 30 days of completion. The revenue from the individual orders can vary from US $300 to US $300,000. The project manager will not be required to perform planning or provide documentation other than daily status. How would you define this situation?

Which of the following best describes the role of the project manager?

Which of the following are the most resistant to change?

Your customer has asked for a 2,000-call capacity for the new call center project. However, one of your company’s technical experts believes a 3,000-call capacity can be reached. Another thinks that based on the technical needs of the customer, the capacity needs to be only 1,500-calls. What is the best thing to do?

The lessons learned register:

Reviewing the initiating processes at the beginning of each phase:

An activity needs more time because an identified risk has occurred. The project manager determines that there is enough reserve to accommodate the change. Who needs to approve the change?

You are a new project manager who has never managed a project before and you have been asked to plan a new project. It would be BEST in this situation to rely on _______ during planning to improve your chance of success.

___________ are factors that will strongly limit the project management team’s options.

Which of the following BEST describes a project management plan?

Who has the ultimate responsibility for approving change requests?

You have created the project charter but could not get it approved. Your manager and other managers have asked you that the project must begin immediately. Which is the BEST thing to do?

Who applies project selection methods to decide whether to accept or reject a project?

You have just been assigned to take over a project that your management has told you is “out of control”. When you asked your management what the problems were, they had no specifics, but said that the project was behind schedule, over budget and the client was dissatisfied. Which of the following should be of the most concern to you?

Which of the following is an output of the Collect Requirements process?

When we build a WBS, we make a:

As project manager, you are about to start the Define Scope process. You have the project charter and the organizational process assets list. What else do you need before you begin?

You have a signed project charter and are in the process of creating a project scope statement. You have asked the team for input to ensure that the project scope statement is complete. However, the team is struggling with defining the scope. Which of the following BEST describes the problem?

An organization is starting a PMO. For the initial phase, the PMO director has decided to roll out the use of project charters. As a project manager, why would you be encouraged by this plan?

The following is an example of a constraint:

One of the stakeholders on the project contacts the project manager to discuss some additional scope they would like to add to the project. The project manager asks for details in writing and then works through the control scope process. What should the project manager do NEXT when the evaluation of the requested scope is completed?

The following is true about the WBS:

An output of Define Scope is:

All of the following are true about the project scope statements EXCEPT:

A schedule compression technique to determine how to obtain the greatest amount of compression for the least incremental cost is called:

In rolling wave planning:

You are examining the network paths for your project. Path A’s duration is: 1 – 4 – 3 – 5 – 8; Path B’s duration is 1 – 3 – 5 – 6 – 7; Path C’s duration is 1 – 4 – 5 – 4 – 10; and Path D’s duration is 4 – 3 – 4 – 4 – 8.  Which of the following is the critical path for this project?

In what way does free float differ from total float?

The “fast-tracking” method of schedule compression involves:

The amount of time that an activity may be delayed without affecting its successor is:

A team member makes a change to a software project without letting anyone else know. She assures you that it did not affect the schedule, and it significantly enhances the product. What should the project manager do FIRST?

Diana is the project manager for the ALPHA construction project. Her foreman informs her that, due to the humidity, the concrete will need to cure for an additional 24 hours before the framing can begin. To accommodate, Diana adds _____________time to the framing activity.

You have designed an improved system for a consumer product that could decrease repair cost for consumer. Management is impressed with your idea, but has decided to wait until next year to implement it. What is the BEST thing to do?

Which statement best describes the proper way to develop the initial project schedule?

The project manager is working on a high profile project where there is a huge demand to complete the project within the budget. The project manager is new, but well trained and is excited to see that the project is spending less than budgeted. As a result, the project manager was planning to take a holiday when a more senior project manager warned him that he has some important work to do on the project. Why would the senior project manager give such warning on this project?

If planned value (PV) is $29.000, actual cost (AC) is $32.000, and earned value (EV) is $30.000, what is the schedule variance (SV)?

Given: BAC=200, AC= 120, EV=80, CPI=0,666. Assuming that current variances are atypical, and that similar variances will not occur in the future, the estimate at completion (EAC) is:

Given the following information, which item is the MOST over budget?

Item 1: PV = 10,000; AC = 11,000; EV = 10,000

Item2: PV = 9,000; AC = 8,000; EV = 7,000

Item 3: PV = 8,000; AC = 8,000; EV = 8,000

Item 4: PV = 7,000; AC = 7,000; EV = 5,000

You have spent $555.555 on your project to date. The program manager wants to know why costs have been running so high. You explain that the resource cost has been greater than expected and should level out over the next six months. What does $555.555 represent to the program manager?

If a project has a CPI of 1.05 and an SPI of 1.01, this indicates:

If project A has a Net Present Value (NPV) of US $30,000 and project B has an NPV of US $50,000, what is the opportunity cost if project B is selected?

You are in the middle of a new product development project for your publicly traded company when you discover that the previous project manager made a US $3,000,000 payment that was not approved in accordance with your company policies. Luckily, the project CPI is 1.2. What should you do?

You are trying to decide whether to lease or buy an item for your project. The daily lease cost is $150. To purchase the item, the investment cost is $2,000 and the daily cost is $50. In how many days will the lease cost be the same as the purchase cost?

Although several factors should be considered when developing estimates, the primary basis for estimating time and cost for an activity is … .

While testing the strength of concrete poured on your project, you discover that over 35% of the concrete does not meet your company’s quality standards. You feel certain the concrete will function as it is, and you don’t think the concrete needs to meet the quality level specified. What should you do?

What does cost of quality mean?

If a process has a lack of consistency and predictability it is said to be:

You are a project manager with limited resources on the project. Several quality defects have been discovered, causing the stakeholders concern. You wish to begin by attacking the causes that have the highest number of defects associated with them. Which tool shows defects by volume from greatest to least?

Which of the following is NOT an output of the Control Quality process?

Testing the entire population would:

If two events cannot occur in a single trial, they are:

You are the project manager of a new facility construction project. The structural steel is in place, and the heating pipes are going into place when the senior management informs you that he is worried that the project will not meet the quality standards.  What should you do in this situation?

During project executing a project team member informs the project manager that based on her observation the project cannot meet the quality standards set for it. The project manager meets with all parties concerned to analyze the situation. Which part of the quality management process is the project manager involved in?

Who of the following has primary responsibility for establishing design and test specifications?

Maslow’s hierarchy of needs talks about how people need to satisfy various personal needs. What is the correct sequence for those needs?

My team is confused. We see terms that appear to be interchangeable, but other teams treat them as though they have specific, unique meanings. How can we find out what the terms mean?

The Acquire Resources process:

ABC, a matrix organization of which a project manager’s project team is a part, has a policy of no bonus for project work. The project manager’s current project has an aggressive timeline and a difficult technical obstacle to overcome. A new product offering is dependent on this project’s success in the current timeline.  The project manager has heard grumbling from his team about the fact that they cannot be rewarded for their effort.  What is the FIRST thing the project manager should do?

The Resource Breakdown Structure:

Which document is best suited for tracking the assignment of team members to specific task?

I know that people skills are essential for a project manager to communicate and execute a project successfully. How can I manage all types of team members when we are so different in the ways we communicate?

Co-location can help with:

A project manager had a complex problem to solve and made a decision about what needed to be done. A few months later, the problem resurfaced. What did the project manager MOST likely not do?

The project has been challenging to manage. Everyone has been on edge to complete the project on time. Unfortunately, the tension has grown to the point where team meetings have become shouting matches and little work is accomplished during the meetings. One team member asks to be excused from future team meetings, as all the shouting upsets him. Meanwhile, the sponsor has asked to attend team meetings in order to better understand how the project is going and the issues involved in completing the project, and the customer has started discussions about adding scope to the project. In this situation, it would be BEST for the project manager to:

How many communication channels will be required in a project in which 30 individual are participating?

The level of detail of work performance reports is described in the:

Who has the ultimate responsibility for making sure that a message in the project team is understood?

How much time should a project manager spend in communication activities?

You are in charge of a project that is going to miss the milestones that were set at the enterprise level by 2 weeks. What do you do?

A good project manager tends to ______ above all else when it comes to active communications.

You are in a project status meeting, and the situation is not good. Everyone is talking at the same time, there are people who are not participating and many topics are being discussed at random.  Which of the following rules for effective meetings is NOT being adhered to?

You are talking with a team member. Communications are often enhanced when the sender ___ the receiver.

You are a project manager for a US $3,000,000 product development project. Your project is well into the execution phase and remains on time, on budget and on specification.  This morning, your project sponsor called to express concern about the project.  Based on the schedule baseline, the project should be nearing implementation, but the sponsor does not know the current status of the project.  You remind the sponsor that your team produces a detailed status report weekly and distributes it via e-mail.  The sponsor indicates that e-mail is too impersonal and verbal updates are preferred.  This situation suggests problems with which of the following project management processes?

Which of the following approaches does NOT describe a proper way to effectively communicate with the project stakeholders?

Which one of these is NOT a typical way to deal with threats?

A construction project has a work package that could result in fatalities or long terms disabilities with losses over US 2.2 million. The company has had a clean record in the past and has won several safety awards. An appropriate risk response strategy is to:

A project is facing the following risks: 20 percent chance a part is not available, creating an additional fee of US 30.000; 10 percent chance the team requires additional training for a cost of US 12.000; 25 percent chance the second planned quality test costing US 8000 is unnecessary. What is the expected monetary value of these risks?

What risk management process MOST affects the project management plan?

Which risk response strategy does NOT imply further monitoring actions by the project team?

A project has had some problems, but now seems under control. In the last few months almost all the reserve has been used up and most of the negative impacts of events that had been predicted have occurred. There are only four activities left and two of them are on the critical path. Management now informs the project manager that it will be in the performing organization’s best interest to finish the project two weeks earlier than scheduled in order to receive an additional profit. In response, the project manager sends out a request for proposal for some work that the team was going to do in the hopes that another company might be able to do the work faster. The project manager can best be said to be attempting to work with:

If a risk event has a 90 percent chance of occurring and the consequences will be U.S. $ 10,000, what does U.S. $ 9,000 represent?

During the Identify Risks process, a project manager made a long list of risk identified with all the stakeholders using various methods. He then made sure that all risks were understood and that triggers had been identified. Later, in plan risk responses, he took all the risks identified by the stakeholders and determined ways to mitigate them. What has he done wrong?

Risk probability and impact assessment, and Risk data quality assessment are done during ________ process.

A team member assigned to the project needs two day of training to satisfactorily complete certain activities. No one else with the necessary skills is available to the project team. What is the BEST thing to do?

All of the following are outputs of the Plan Procurement Management process, EXCEPT:

The decision on whether a product or service can be produced by the project management team or can be purchased is called what?

With which type of contract is the seller MOST concerned about project scope?

What is the main reason to make sure all contractual agreements are closed at the end of the project?

While completing work for your project, the seller’s subcontractor suffers a major fire. The fire destroys the heating system they were building for your project. What is the BEST thing to do?

A seller is working on a cost reimbursable (CR) contract when the buyer decides he would like to expand the scope of services and change to a fixed price (FP). All of the following are the seller’s options EXCEPT?

A company and its seller are in the middle of a long dispute over the cost of terminating the contract. The project manager determines that the only way to resolve the problem is to have it heard and resolved by a neutral party. To accomplish this, the project manager should use a(n):

While working on your contract, you receive a claim from the seller for additional cost for the reports the team members have requested. You know that the reports are not in the contract and you were not aware that the team needed the information. What should you do?

A project manager is in a middle of creating a request for proposal (RFP). What procurement process is he in?

While completing work on your contract, the seller is refused access to the facility by your company’s security force. If access to the facility is stipulated in the contract, what should the project manager do?

There is a stakeholder on my project who openly opposes its goals. How can I win this person over?

I have just been assigned an extremely large project. How do I handle the politics between all the stakeholders?

My newest project involves 25 department managers to coordinate and please. Each one has very specialized interests and doesn’t want to come to every project meeting. How do I deal with this large, opinionated stakeholder team?

The ____ identifies stakeholders with a particular interest in or impact on quality.

How do you manage engagement on a project where the original sponsors change midway through the work? Do you change the scope in these cases?

All of the followings are outputs of the Manage Stakeholder Engagement process, EXCEPT:

The _____ process is the process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.

The engagement level that best describes a stakeholder who is aware of project and potential impacts and actively engaged in ensuring the project is a success is:

Information regarding the detail level and format of the information to be distributed to stakeholders is included in the:

Michael is working on a software project and is now in the execution phase. He recently found out that some of the stakeholders have several concerns regarding the evolution of the project. Although they have not yet become issues, Michael has decided to talk to the stakeholders about their concerns. What Michael did is an activity of the _______ process.